Radically Frequent Feedback

Very frequent check-ins (we might say radically frequent check-ins) are a team leader’s killer app.
— Reinventing Performance Management, HBR

There's a distinct trend in the annual performance review. It's not that they are dead...it's that they're not enough. Marcus Buckingham and Ashley Goodall's Harvard Business Review "Reinventing Performance Management", suggests that what managers should be focused on is frequent, focused feedback on a regular basis:

"Our design calls for every team leader to check in with each team member once a week...If you want people to talk about how to do their best work in the near future, they need to talk often. And so far we have found in our testing a direct and measurable correlation between the frequency of these conversations and the engagement of team members. Very frequent check-ins (we might say radically frequent check-ins) are a team leader’s killer app."

Flow is gameFI's Secret Sauce

While the influences behind the gameFI platform are too many to list, it is Mihaly Csikszentmihalyi's extensive work on "Flow" seems to rise above all else. Helping organizations improve employee engagement, business performance, and customer satisfaction, hinges on our ability to drive feelings of optimal experience in the workplace.

But what does that mean? Optimal experience? Csikszentmihalyi describes "Flow" as eliciting the following feelings:

  1. Completely involved in what we are doing -- focused, concentrated.
  2. A sense of ecstasy, defined as "being outside everyday reality."
  3. Great inner clarity -- knowing what needs to be done, and how well we are doing.
  4. Knowing that the activity is doable -- that our skills are adequate to the task.
  5. A sense of serenity -- no worries about oneself, and a feeling of growing beyond the boundaries of the ego.
  6. Timelessness -- thoroughly focused on the present, hours seem to pass by in minutes.
  7. Intrinsic motivation -- whatever produces flow becomes its own reward.

You can see Csikszentmihalyi's famous TED Talk below:

At gameFI, we focus employees on what matters with Leaderboards and Challenges. We help them escape the monotony of the day-to-day with Scenarios and Duels. We provide immediate feedback so employees know how they are doing on the metrics that matter. We avoid boredom and anxiety by only presenting Challenges and Scenarios that are "doable" at a player's skill level. We communicate only positive feedback to players and protect them from embarrassment with strict leaderboard rules (players can only see the 4 players below them). We introduce fun even in the most serious of industries.

The best moments in our lives are not the passive, receptive, relaxing times… The best moments usually occur if a person’s body or mind is stretched to its limits in a voluntary effort to accomplish something difficult and worthwhile.
— Mihaly Csikszentmihalyi

Whether you use gameFI or not, we urge you to think about how you can apply the above attributes of "Flow" to your workplace. If you're ready to talk about how gameFI can use Feedback, Focus, and Fun to drive employee engagement, customer metrics, and business performance, let us know.

 

gameFI Shines at NACUSO's Next Big Idea Competition

gameFI founder Matt Davis with Shark Tank's Daymond John. (Photo: Victor Goodpasture)

gameFI founder Matt Davis with Shark Tank's Daymond John. (Photo: Victor Goodpasture)

Lake Buena Vista, FL - gameFI was unanimously selected by judges as the top idea in NACUSO's "Next Big Idea" competition. A crowd of over 300 financial services professionals looked on as five companies pitched their newest ideas at NACUSO's Annual Meeting held at Disney Yacht & Beach Club. Judges Dennis Pierce (Community America Credit Union), Sarah Canepa-Bang (Co-Op Financial Services), Stephanie Sherrodd (TDECU), and Daymond John (ABC's Shark Tank) selected gameFI's employee engagement platform as the event's winner. In a narrow vote, the crowd voted gameFI as the runner-up.